State Minister for Power, Energy and Mineral Resources Nasrul Hamid has instructed to set up integrated call center through a unique number for all power distribution companies to ensure better serving the consumers.
He said this at the signing ceremony of BPDB's call center and integrated customer service management implementation at Bidyut Bhaban in the capital on Sunday.
The state minister said, “We have started this preparation in 2016 to ensure better customer service. Several power distribution companies have already launched call centers. In continuation of this, Bangladesh Power Development Board (BPDB) is going to set up call center. BREB, PGCB and other companies which have not yet introduced call centers should implement this service as soon as possible.”
“But it is difficult to remember if there is a separate number for each companies. It will be better if a unique number is introduced for all distribution companies under integrated call center. Besides, it should be a specific number that everyone can easily remember it,” he added.
It was announced at the ceremony that BPDB's call center will be launched from January next year, where customers can report their complaints and get solutions. Private organization Digicon Technologies Ltd will operate this call center for two years. To this end, an agreement was signed between the two organisations.
BPDB Director (Purchase) Rubina Haque and Wahidur Rahman Sharif, Managing Director of Digicon Technologies Ltd signed the agreement on behalf of their organisations.
In the event, Power Secretary Habibur Rahman said that concerned parties should pay attention to make it user-friendly. This initiative will play an important role to ensure uninterrupted and reliable electricity service.
BPDB Chairman Mahbubur Rahman said that the call center will be launched within three months of signing the agreement. It will be launched from January 1 next. It will be open 24 hours a day. BPDB will monitor it centrally.
Wahidur Rahman Sharif, managing director of Digicon Technologies, said that the technology that has arrived now will be applied to BPDB's call center. Accordingly, BPDB's call center will be latest.
It was informed in the event that the call center will have a total of 206 smart phones. Any BPDB customer can report a complaint by calling 16131 or through the mobile app and it will automatically reach the concerned distribution zone. Generally the same process as provided in other call centers will be followed.
Heads of various power sector organisations, power officials, members of BPDB and related senior officials were present at the event.
